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Yes, of course.

The more accurate information we will receive from you (including pictures of your current locks and information of what you would like to have installed instead) the more accurate calculation of the implementation and needed parts you will receive.

When installing smart alarms, smart cameras and video doorbells, it is also useful to send us some pictures and a property floor plan or its description.

Please be advised that if we encounter any problems beyond our control which will make it impossible for us to finish the job or will extend the time of it we will have to add costs to your plan (we will inform you immediately abou this and we will discuss the solution together). We are always guided by the desire for dialogue and transparency of our activities and valuations.

You can pay for an order after it is completed, at the property using cash or card only.

We have card readers with us, so you can easily pay with most credit or debit cards. We do not accept remote card payments / over the phone.

Yes, the invoice will be sent to you immediately after the order is completed.

It is also available to receive an invoice via email.

No, the person who makes an order must pay the invoice.

All of the payments must be completed during or immediately after the order is done. If the landlord asked the tenant to use the locksmith services and declared (the landlord) to pay for it, then we need to have everything on email according to points 2, 2, 5, 2 and 3.

If the emergency order is taking place during our normal working hours, i.e. 9am-5pm, then there is a standard fee.

After working hours costs will be different. We will inform you about all of the costs as much as possible (based on the information you have provided us) before accepting and commencing the order.

We do not charge a call-out fee.

We will inform you about the total cost of the order before its start.

Not.

The total cost of the order is established before its commencement.

For the parts that we supply and the job we give a 12 months warranty (the exclusions are multipoint locking systems / UPVC locks and gearboxes for which we give a 6 months warranty).

If you decide to buy the parts by yourself you will not receive the warranty from us. If the lock supplied by you will turn out to be faulty and our installer will arrive to do the job then you have two options: we will supply the lock with our standard prices or you can decide not to proceed with the job and then the cancellation fee of £65 will apply.
Customer booking the appointment with self-supply parts is agreeing with those terms and payment of the cancellation fee in 5 working days from receiving the invoice.

Smart alarms, smart locks and cameras – we recommend customers to buy those parts by themselves (we can give customers our recommendations). Based on our experience and understanding of the market we know what size, type and kind of lock would be best to meet quality requirements, fire regulations and to be insurance and communal doors approved.

You can pay for an order after it is completed, at the property using cash or card only. We have card readers with us, so you can easily pay with most credit or debit cards. We do not accept remote card payments / over the phone payments. We only allow bank transfer payments under two circumstances:

1. The person responsible for the invoice payment is not present at the time of the appointment.
2. The payment must be made during the appointment and the funds must be on our account before our installer will leave the place when the work is being done.

If there was a deposit agreed to be paid it needs to be paid before the start of the job.