1. How to contact us to discuss or book an appointment?

Our services can be booked by:

WhatsApp – you can send us a message directly from your phone or using the Whatsapp button located on our website (you can find it in the lower right corner of the website).

Email: you can use our contact form https://wglocksmiths.co.uk/contact/  or send us direct email to: wglocksmiths@gmail.com

Facebook: www.facebook.com/WGLocksmiths

Google Business Profile: https://g.page/WGLocksmiths?share

Phone: 0208 191 7004 or 075 1413 1054 

2. What information do we require from you to book an appointment?
  • The address of the property where the job will be carried out. 
  • Full name, contact number and email address of the person booking and paying for the job.
  • Full name, contact number of the person at the property if it is different than one mentioned in the first point.
  • Pictures or / and videos of the locks, doors, relevant elements and brief description of the problem.
  • Preferred date and time of the booking, please inform if the job is urgent.

Please enclose all of the relevant information to allow the job to be performed smoothly, like: parking restrictions, access to the property, if any pets are in the property (please make sure they will be kept away from the person completing the job) and all of the information that may help with fulfilling the job, preparing the quote and the order of necessary parts.

3. Can I cancel or reschedule the appointment for another time?

We are aware of unexpected circumstances that may prevent you from attending the appointment. If this happens, just contact us as soon as possible to let us know and discuss with us a next possible date. 

If the order is cancelled and rescheduled for another time in the next 2 weeks and the cancellation is submitted 48 hours before the day of work commencement, then there is no fee.

If it’s less than 48 hours before, then there is a £ 50 cancellation fee.

If due to the client’s reasons it is not possible to execute the order in the next 2 weeks or the client cancels the visit without making an appointment for the future, then the cancellation fee of £ 50 will apply.

Clients booking an appointment accept the above and undertake to pay £ 50 within 5 working days from the time of sending the invoice.


4. How can I prepare for the locksmith appointment?
  • Send us all of the necessary information given in the 2nd point.
  • Inform about parking options, possible prohibition and orders in your area.
  • If there is not much space in the place where the installation / job will be performed or there are any objects that make it difficult to perform the work (remember that we need a space to do the work and to set up the tools and light) it would be great if you could prepare the space before our arrival by moving or removing things that may disturb us. If the appointment issue is repairing the locks or doors that are not working correctly it would be better if you will try not to use it until we arrive.
  • Inform us about the time we have to complete the task, if you have any time constraints.
  • Inform us about all of the circumstances that may simplify or hinder the performance of the job.
  • Be prepared to pay for the job at the property using cash or card only. We do not accept remote card payments / over the phone.
5. What kind of parking information is required?

It would help us if we will receive the following information:

  • Is it free or chargable? 
  • If the permit is required then it is the customer’s responsibility to prepare the permit for the locksmith.

Cooperation between the customer and the locksmith will reduce unnecessary delays and will help the task to be performed more efficiently.

6. Will I get the confirmation from the locksmith being on its way to my property on the day of the visit?

Yes, locksmith will contact you before the visit to confirm / correct the arrival time.